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JMG Enterprises


GRAPHICS, LAYOUT
& DESIGN are
Copyright © 1998-2004
All Rights Reserved by
JMG Enterprises™
PO Box 293042
Lewisville, Texas
75029-3042

JMG ENTERPRISES
DOMAIN HOSTING SERVICES
Our Packages are designed to fit your needs!

NOTE: Check / Register a Domain Name and save money with us!
 

Terms & Acceptable Use Policies

The Internet offers many things to many people.  Some activities, however, create excessive demands on the servers and their connections to the Internet, and/or potentially compromise our ability to insure continued service for all of our customers.  We are a private company and we have a few simple Rules.  Therefore, we do not allow:

  • pornographic or obscene material
  • "spamming" or sending of bulk unsolicited email.  Please see our Spam Policy.
  • activities that are illegal
  • activities that we deem inappropriate, offensive, or in bad taste (i.e. Anti-American or terrorist content, Anti-Christian Content, etc...)

If your web site plans do not adhere to these criteria, please feel free to work with the many other fine web site designers and hosting services that will be happy to help you with your plans.

Reasonable Limits
We have found most our customers to stay within reasonable limits. However, JMG Enterprises™ provides web hosting to many clients, and we have a responsibility to protect each client and to provide the best services available. The following policies and terms were designed to ensure these obligations are met.

Reporting Abuse
Violations of these Acceptable Uses Policies and Terms of Service should be referred to our Abuse Department on our Contact Page.  All complaints will be investigated promptly. Serious violations of terms or conditions can be grounds for immediate account deactivation without refund.

Content
All services provided by JMG Enterprises™ may be used for lawful purposes only.  Transmission, storage, or presentation of any information, data or material in violation of any applicable laws is prohibited.  This includes, but is not limited to: copyrighted material, material we judge to be threatening or obscene, or material protected by trade secret and other statute.  The subscriber agrees to indemnify and hold harmless JMG-Enterprises from any claims resulting from the use of the service which damages the subscriber or any other party.

No "adult" sites:  Pornography and sex-related merchandising and hate propaganda are prohibited on JMG Enterprises™ servers.  This includes equally sites that link to such content.  If you are unsure whether or not your site falls into this category feel free to contact us with a description before signing up for an account or publishing material as an existing customer.  Also prohibited are sites that promote any illegal activity or present content that may be damaging to JMG Enterprises™ servers or any other server on the internet.  Links to such materials are also prohibited.  JMG Enterprises™ will be the sole arbiter in determining violations of this provision.

To insure that our server resources are available to all our customers, we do not permit storage of files for mass downloading (such as shareware distribution sites) or other purposes unrelated to presenting content across the Internet.  For example, backup copies of your PC operating system should not be stored on our servers.

Commercial Advertising - Email
Spamming, or the sending of unsolicited email, from a JMG-Enterprises server or using an email address or domain that is maintained on a JMG-Enterprises machine as reference is STRICTLY prohibited.  We also do not allow you to advertise any website hosted on our servers in an unsolicited email, regardless of the origin of that email (i.e. even if you do not send the spam through our servers, or using an email address from a domain name hosted by us.... if you advertise a website hosted by us in a spam email, your account will be terminated. As mandated by our backbone provider, any sites using spam or selling spam related software or bulk email content will be terminated.  Please see our Spam Policy for more information.  JMG-Enterprises will be the sole arbiter as to what constitutes a violation of this provision.

Chat Rooms
Some chat room programs create such a large drain on system resources that we cannot allow client-supplied chat rooms without prior approval.

Background Running Programs
CRON JOBs: We may allow programs to run continually in the background. These are considered on a case-by-case basis and an extra charge will be incurred based on system resources used and operational maintenance needed.  This is best accomplished with our Dedicated servers.  Please contact JMG Enterprises™ for more information.

Server Abuse
You must not use a disproportionate of our system's resources.   This includes bandwidth.

You cannot run CGI's in your account FROM another account, either on our server or not. Any attempt to undermine or cause harm to a server, or customer of JMG-Enterprises is strictly prohibited.

Refusal of Service
We reserve the right to refuse, cancel, or suspend service at our sole discretion.

Billing Procedures
Recurring Billing: When you sign up for a hosting account, your credit card is charged immediately for your first full month of web hosting (prorated rate the partial month if applicable), plus any setup fees. You will then automatically be charged your monthly hosting fee by the 20th of the preceding new service month each month thereafter. So if you order your hosting plan on January 15th, you'll be charged a prorated rate for the rest of January, then a full month on 20th of every month thereafter, until such time as you cancel your hosting account with us. Our pricing structure includes a discount for annual payments. 

Payment Methods: Automatic payment plans require that you have a credit card to order a JMG Enterprises™ web hosting account.  We accept Visa and Master Card.  Acceptance of other payment plans are determined on a case by case basis at JMG Enterprises's sole discretion.

Cancellation of Service: If you decide you no longer need or want your web hosting account, you may cancel at any time. To cancel an account, simply email or fax your cancellation request to us, and include your name, address, account username, domain name of the hosting account, and reason for your cancellation.  There will be no further charges to your credit card from the time that you cancel your account.  Charges already made to your credit card will not be refunded.

Non-Payment of Service: It is up to you to keep your account up to date. If your payment is not received on the due date, your account will be suspended. Suspended accounts typically remain suspended for a maximum of 30 days, or until payment is made (when an account is suspended, your website will not be visible, you will not be able to login, and any email addresses you created will cease to function.  No information is deleted when an account is suspended). If payment is not made within 30 days, your account will be terminated, and all information in your account (files, emails, etc) will be lost.
Note: Since our billing is recurring and normally automatic (unless you request different arrangements), the only reason your account would go unpaid is if your address or credit card details change, or if there are insufficient funds in your credit card account. Failure to correct the problem in a timely manner will result in your account being suspended.

Account Terminations: Accounts terminated for non-payment will only be terminated after a suspension period (i.e. you are given leniency time to correct the issue). However, accounts that are found to be in violation of our acceptable use policy, for spamming reasons, or other violations of our terms of use, particularly when the violation is causing harm to our equipment, or the accounts of our other customers, may be terminated immediately without notice or refund.

Chargeback Fees:  If you have a problem, TELL US before you dispute it with the bank! In the event that your account is suspended due to disputing the charge through your credit card company, we will incur a chargeback fee from our payment processor. In the event that you disputed this charge in error, this chargeback fee will have to be "taken care of", and you will have to have your recurring billing re-setup, prior to your account being re-instated. Either the chargeback fee will have to be reversed by your bank, and then by our payment processor, OR you will have to place a new order for your account with a $35.00 surcharge to cover the chargeback fee. Great care should be taken prior to disputing a charge, because getting the banks to reverse the chargeback fees may take several days, resulting in your account being down for a long period of time. Accounts suspended due to chargebacks may be terminated immediately, unless we hear from you within a few days of suspension. Again, if you have a problem, TELL US before you dispute it with the bank!

Domain registration and renewal:  You are required to renew your Domain Name Registration.  For a slight fee, we can automatically renew your domain names for you.  Please contact us for more information.

30 Day Money Back Guarantee/Refunds:
For annually paid hosting accounts only.  If for whatever reason you become unsatisfied with our services within the first 30 days of your account activation, we will refund your hosting fees, minus the setup fee and prorated time used.  Domain name registration fees cannot be refunded.  Monthly paid accounts will expire after paid month of the cancellation request.  To cancel an account, simply email or fax your cancellation request to us, and include your name, address, account username, domain name of the hosting account, and reason for your cancellation.

If you wish to cancel your account(s) after the 30 days has expired, we do not refund partial monthly fees.

99% Uptime Guarantee
We guarantee that the network and server where your hosting account resides will be "available to the internet" at least 99% of the year, excluding scheduled maintenance. If uptime is not at least 99% in any given 12 month period, then you'll receive a credit for a free month of web hosting. We cannot be held responsible for problems resulting from services or software running in your hosting account, or problems external to our network and servers.  Downtime exists when you are unable to transmit and/or receive data due to problems with our network and/or servers, and this downtime is recorded in our Technical Support ticketing system.  The downtime is measured from the time your trouble ticket is opened (by using our Technical Support request form), until the time your account is able to transmit/receive data.

Limitation of liability:  Your use of JMG-Enterprises's services are at your sole risk.  All JMG-Enterprises services are provided on an "AS IS" basis WITHOUT WARRANTIES OF ANY KIND, EITHER EXPRESSED, IMPLIED, CONSTRUCTIVE, OR STATUTORY, INCLUDING, WITHOUT LIMITATION, ANY IMPLIED WARRANTIES OF MERCHANTABILITY, NON-INFRINGEMENT OR FITNESS FOR A PARTICULAR PURPOSE.

Except for the 99% uptime guarantee above, JMG-Enterprises makes no guarantee of availability of service and reserves the right to change, withdraw, suspend, or discontinue any functionality or feature of the JMG Enterprises service.

IN NO EVENT WILL JMG ENTERPRISES™ BE LIABLE FOR ANY DAMAGES, INCLUDING, WITHOUT LIMITATION, DIRECT, INDIRECT, INCIDENTAL, SPECIAL, CONSEQUENTIAL, OR PUNITIVE DAMAGES ARISING OUT OF THE USE OF OR INABILITY TO USE JMG ENTERPRISES'S SERVICES OR ANY CONTENT THEREON. THIS DISCLAIMER APPLIES, WITHOUT LIMITATION, TO ANY DAMAGES OR INJURY, WHETHER FOR BREACH OF CONTRACT, TORT, OR OTHERWISE, CAUSED BY ANY FAILURE OF PERFORMANCE; ERROR; OMISSION; INTERRUPTION; DELETION; DEFECT; DELAY IN OPERATION OR TRANSMISSION; COMPUTER VIRUS; FILE CORRUPTION; COMMUNICATION-LINE FAILURE; NETWORK OR SYSTEM OUTAGE; OR THEFT, DESTRUCTION, UNAUTHORIZED ACCESS TO, ALTERATION OF, OR USE OF ANY RECORD.

JMG Enterprises's liability under any circumstances is limited to the current month's service charge.

JMG-Enterprises reserves the right to change or amend these Terms of Service at any time without prior notice.  By submitting your order to JMG Enterprises™, you signify your agreement to these Terms of Service.

If you do not agree to these Terms, then please don't submit an order!

Reporting Abuse:  Violations of these Acceptable Uses Policies and Terms of Service should be reported on our Contact Page.  All complaints will be investigated promptly.  Serious violations of terms or conditions can be ground for immediate account deactivation without refund.

Resellers
These terms and conditions also apply to resellers and their customers.
 

OTHER NOTES & CHARGES:

  • Be sure to read our Spam Policy.  We do not support Spamming.

  • Since most clients do not need technical support beyond the initial setup of their domain hosting account, the plan prices stated above reflect limited technical support.

  • These Basic Hosting Plans are designed for Companies and Individuals that do not need much Technical Support.

  • Technical support for Basic Hosting Plans is available by E-mail or during normal business hours only.

  • From time to time problems do arise and therefore you (or your webmaster) are responsible for backing up your site and files at your location.  We do offer a same site location backup service for a fee.  That is, we back up your domain and it is stored at the same location as the server on another server.

  • Fees apply to support assistance that does not directly relate to the Server's function.

    • Examples of Chargeable Tech Support:

      • A question about your software packages not written by JMG Enterprises™ (i.e. FrontPage, MS Office, Outlook, etc...) is subject to a fee.

      • If your E-mail does not work and the problem is not on the Hosting Server but on your PC's e-mail client software, then the problem identification diagnosis from JMG Enterprises™ is subject to a fee.

      • If you need help setting up your Shopping Cart beyond the initial setup instructions, the cost is the same as webpage maintenance.  See our Rate Sheet for more information.

      • If you need help with programming problems with CGI scripts, ASP, etc...  The Rate is the same as our programming rates.  See our Rate Sheet for more information.
         

  • Violations of our policies and terms may incur charges for violations.  The following policies by be changed should be read by those seeking services:





JMG Enterprises™
PO Box 293042
Lewisville, Texas 75029-3042


Contact JMG-Enterprises
with questions or comments about this web site.  This web site has been developed and is maintained exclusively by JMG ENTERPRISES™.  Information contained in this web site is subject to change as our suppliers modify products, programs, and policies.
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